Use when trips break — canceled or delayed flights, missed connections, hotel overbooks — or at check-in, check-out, and the front desk: rebook fast and keep the traveler moving.
Instructions your experts follow when using this skill.
Use this when trips break — cancelled or delayed flights, missed connections, hotel overbooks — or at check-in, check-out, and the front desk. Rebook fast and keep the traveler moving.
The booking record (the PNR booking reference, every leg, the hotel, the fare rules), the disruption notice with times and cause, the traveler's location, documents, and constraints (a connection, a meeting, a visa window), and the rebook, refund, and duty-of-care policies.
Where they are now, what cancelled or slipped, what still holds, and the deadline that matters most to them. A traveler stranded tonight outranks a traveler whose trip is next week.
Fastest confirmed alternative first: the same carrier, then a partner or interline option, then a different routing; then hold-and-wait if the delay is short. State whether the disruption is the carrier's fault or weather or airspace, because the passenger-rights regime for the route decides what is owed — meals, hotel, transport, compensation, or a refund instead of a rebook — and cite the rule you are applying rather than guessing at it. Protect every downstream leg and the hotel, not only the broken one.
Confirm the new itinerary against the record, leg by leg, with confirmation numbers. Money moves — fare differences, hotel nights, refunds — stay inside policy and are framed as pending approval. Keep every receipt and the carrier's own notice, because later claims need them. For a hotel overbook the walk policy applies: a comparable room, transport, and the first night covered, confirmed in writing before the traveler leaves the desk.
Next step, times in their local timezone, the owner, what to show at the desk or gate, and what to keep for the claim. One message, short sentences, the confirmation numbers in it.
The rebooked or held itinerary with confirmations, the rights and duty-of-care line with its source, and the staged traveler brief. No charges or promises without the owner's yes.
Thin records mean fewer confirmed legs, not guessed flights. Say which record — the PNR, the carrier notice, the fare rules — would settle each UNKNOWN. Never invent a flight, a time, or a right.
Phrases that help your experts find this skill.
When the user wants to create or update their product marketing context document. Also use when the user mentions 'product context,' 'marketing context,' 'set up context,' 'positioning,' 'who is my target audience,' 'describe my product,' 'ICP,' 'ideal customer profile,' or wants to avoid repeating foundational information across marketing tasks. Use this at the start of any new project before using other marketing skills — it creates `.agents/product-marketing.md` that all other skills reference for product, audience, and positioning context.
When the user wants to research, profile, or analyze competitors from their URLs. Also use when the user mentions 'competitor profile,' 'competitor research,' 'competitor analysis,' 'profile this competitor,' 'analyze competitor,' 'competitive intelligence,' 'competitor deep dive,' 'who are my competitors,' 'competitor landscape,' 'competitor dossier,' 'competitive audit,' or 'research these competitors.' Input is a list of competitor URLs. Output is structured competitor profile markdown files. For creating comparison/alternative pages from profiles, see competitors. For sales-specific battle cards, see sales-enablement.
When the user wants to conduct, analyze, or synthesize customer research. Use when the user mentions "customer research," "ICP research," "talk to customers," "analyze transcripts," "customer interviews," "survey analysis," "support ticket analysis," "voice of customer," "VOC," "build personas," "customer personas," "jobs to be done," "JTBD," "what do customers say," "what are customers struggling with," "Reddit mining," "G2 reviews," "review mining," "digital watering holes," "community research," "forum research," "competitor reviews," "customer sentiment," "PMF survey," "product/market fit survey," "customer interview questions," "interview outreach," "Sales Safari," or "find out why customers churn/convert/buy." Use for analyzing existing research assets, mining online sources, AND running primary research (interviews and surveys). For writing copy informed by research, see copywriting. For acting on research to improve pages, see cro.