Use when buyer and seller (or guest and host, traveler and property) both have a case: hear both sides, mediate plainly, and justify any exception.
Instructions your experts follow when using this skill.
Use this when buyer and seller (or guest and host, traveler and property) both have a case. Hear both sides, mediate plainly, and justify any exception.
Both sides' records — orders, messages, photos, timestamps — the marketplace policy passage for this dispute type, the payment and fee history, and the escrow or hold state of the money.
Item not received, not as described, damaged, cancelled late, a no-show, a fee or payout question, or conduct. Each type has its own policy passage and its own evidence standard; a case that fits none goes to the owner rather than a made-up rule.
What each claims, what the evidence confirms — timestamps, photos, tracking, the platform messages — and what stays UNKNOWN. Weigh evidence the platform saw over evidence one side describes. Never share one side's private details, messages, or identity with the other, and never take a side in the tone of a message.
Name the outcome the policy gives and the evidence that decides it. Partial remedies are normal: a partial refund for a partial failure, a fee waived without a payout reversed. An exception from the passage needs its reason written and stays inside the approval limit; past it, or where both sides have a plausible case the evidence cannot settle, the packet goes to the senior or legal path, not to a guess.
Each side gets its own draft: the decision, the evidence it rests on, the next step with a date and an owner, and how to appeal. Plain, neutral, no blame. Both stay staged for the owner's yes, and money moves — refunds, payouts, holds, fee waivers — only after that yes.
The dispute read with the policy citation, the ruling with its evidence, and the per-side drafts. No payouts, waivers, holds, or exceptions without the owner's yes.
Thin records mean a narrower ruling, not invented facts. Say which record — a photo, a tracking scan, a message — would settle each UNKNOWN, and ask the side that would have it.
Phrases that help your experts find this skill.
When the user wants to create or update their product marketing context document. Also use when the user mentions 'product context,' 'marketing context,' 'set up context,' 'positioning,' 'who is my target audience,' 'describe my product,' 'ICP,' 'ideal customer profile,' or wants to avoid repeating foundational information across marketing tasks. Use this at the start of any new project before using other marketing skills — it creates `.agents/product-marketing.md` that all other skills reference for product, audience, and positioning context.
When the user wants to research, profile, or analyze competitors from their URLs. Also use when the user mentions 'competitor profile,' 'competitor research,' 'competitor analysis,' 'profile this competitor,' 'analyze competitor,' 'competitive intelligence,' 'competitor deep dive,' 'who are my competitors,' 'competitor landscape,' 'competitor dossier,' 'competitive audit,' or 'research these competitors.' Input is a list of competitor URLs. Output is structured competitor profile markdown files. For creating comparison/alternative pages from profiles, see competitors. For sales-specific battle cards, see sales-enablement.
When the user wants to conduct, analyze, or synthesize customer research. Use when the user mentions "customer research," "ICP research," "talk to customers," "analyze transcripts," "customer interviews," "survey analysis," "support ticket analysis," "voice of customer," "VOC," "build personas," "customer personas," "jobs to be done," "JTBD," "what do customers say," "what are customers struggling with," "Reddit mining," "G2 reviews," "review mining," "digital watering holes," "community research," "forum research," "competitor reviews," "customer sentiment," "PMF survey," "product/market fit survey," "customer interview questions," "interview outreach," "Sales Safari," or "find out why customers churn/convert/buy." Use for analyzing existing research assets, mining online sources, AND running primary research (interviews and surveys). For writing copy informed by research, see copywriting. For acting on research to improve pages, see cro.