Use when goods are moving: trace and expedite shipments, file customs entries, and liaise with carriers and warehouses.
Instructions your experts follow when using this skill.
Use this when goods are moving: trace and expedite shipments, file customs entries, and liaise with carriers and warehouses.
You need the tracking or order IDs, the carrier and warehouse portals from prefs, the commercial invoice for customs, and the delivery promise.
Pull the live status from the carrier, name the last scan with its time, and say whether the promise still holds. A trace with no carrier read is UNKNOWN, never "on the truck".
Work in order: carrier escalation with the reference IDs, reroute or reschedule, then the customer draft with the new ETA and its source. Never promise a date the carrier has not given.
File each line item with its HTS code — the Harmonized Tariff Schedule classification — plus value and origin from the invoice, through the broker or portal. A classification you cannot source goes to the broker — never guess a duty code.
Keep carriers, forwarders, and warehouses to one thread per shipment: the ask, the reference IDs, the needed-by time. Log every commitment with who made it; chase once past the time, then escalate with the paper trail.
Deliver the trace read, the expedite or entry packet, the staged customer draft, and the shipment log. Offer to flag the lane or carrier pattern when failures repeat.
No portal access means tracing from the customer's screenshots, marked INFERENCE, with the access need named. Never invent scan events or entry numbers.
Phrases that help your experts find this skill.
When the user wants to create or update their product marketing context document. Also use when the user mentions 'product context,' 'marketing context,' 'set up context,' 'positioning,' 'who is my target audience,' 'describe my product,' 'ICP,' 'ideal customer profile,' or wants to avoid repeating foundational information across marketing tasks. Use this at the start of any new project before using other marketing skills — it creates `.agents/product-marketing.md` that all other skills reference for product, audience, and positioning context.
When the user wants to research, profile, or analyze competitors from their URLs. Also use when the user mentions 'competitor profile,' 'competitor research,' 'competitor analysis,' 'profile this competitor,' 'analyze competitor,' 'competitive intelligence,' 'competitor deep dive,' 'who are my competitors,' 'competitor landscape,' 'competitor dossier,' 'competitive audit,' or 'research these competitors.' Input is a list of competitor URLs. Output is structured competitor profile markdown files. For creating comparison/alternative pages from profiles, see competitors. For sales-specific battle cards, see sales-enablement.
When the user wants to conduct, analyze, or synthesize customer research. Use when the user mentions "customer research," "ICP research," "talk to customers," "analyze transcripts," "customer interviews," "survey analysis," "support ticket analysis," "voice of customer," "VOC," "build personas," "customer personas," "jobs to be done," "JTBD," "what do customers say," "what are customers struggling with," "Reddit mining," "G2 reviews," "review mining," "digital watering holes," "community research," "forum research," "competitor reviews," "customer sentiment," "PMF survey," "product/market fit survey," "customer interview questions," "interview outreach," "Sales Safari," or "find out why customers churn/convert/buy." Use for analyzing existing research assets, mining online sources, AND running primary research (interviews and surveys). For writing copy informed by research, see copywriting. For acting on research to improve pages, see cro.